Privacy Policy
Last Updated: October 4, 2026
1. Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.
By using our website or placing an order, you acknowledge this Privacy Policy.
2. Who is Responsible for Your Information
Legal business name: EMBERLOOP STUDIO LIMITED
Business/brand name: Emberloop
Privacy contact / Privacy Officer: Emberloop Studio Limited
Contact: emberloopstudiolimited@gmail.com
3. Information We Collect
We may collect information such as your name, email address, billing and shipping address, phone number if provided, order and purchase history, and information you provide when contacting us.
Payments are processed through third-party payment providers. Emberloop does not store complete credit-card details on its own website servers.
We may also collect technical information such as IP address, browser/device information, pages visited, referring website, and information collected through cookies or similar technologies.
4. How We Use Your Information
We use personal information as reasonably necessary to process and fulfill orders, deliver digital products, send order confirmations and purchase-related messages, provide customer support, improve our website and services, prevent fraud or unauthorized activity, and meet legal obligations.
5. Marketing Emails
If you subscribe to Emberloop marketing emails, we use your email address to send the communications you requested. You may unsubscribe from marketing emails at any time using the unsubscribe option in the email or by contacting us.
6. Sharing Information
We do not sell or rent personal information.
We may provide personal information to service providers that help us operate the business, such as payment processors, website hosting providers, email providers, shipping providers, analytics services, and customer-support tools. These providers receive information reasonably necessary to provide their services.
7. Cookies
Emberloop may use cookies and similar technologies for website functionality, preferences, security, and analytics. You may be able to control cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.
8. Digital Product Delivery
When you purchase a digital product, your email address may be used to send order confirmation, download instructions, processing notifications, and important information related to your purchase.
9. Retention & Disposal
We retain personal information only as reasonably necessary for business, order, legal, tax, dispute-resolution, and record-keeping purposes. When personal information is no longer required, we securely delete or anonymized it where appropriate.
10. Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, loss or misuse. No method of internet transmission or electronic storage is completely secure.
11. Access, Correction, Complaints and Privacy Questions
You may contact Emberloop to ask about your personal information, request access or correction, or raise a privacy concern.
Contact Us
EMBERLOOP STUDIO LIMITED
Email: emberloopstudiolimited@gmail.com
12. Third-Party Links
Our website may contain links to third-party websites. Emberloop is not responsible for the privacy practices of those websites. Please review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.